{"id":11,"date":"2025-08-15T12:38:59","date_gmt":"2025-08-15T10:38:59","guid":{"rendered":"http:\/\/adklean.fr\/?page_id=11"},"modified":"2025-08-25T13:11:10","modified_gmt":"2025-08-25T11:11:10","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/adklean.fr\/en\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"

Politique de remboursement \u2013 ADKLEAN<\/h2>\n\n\n\n

La pr\u00e9sente politique de remboursement a pour objet de d\u00e9finir les conditions et modalit\u00e9s d\u2019exercice du droit de r\u00e9tractation ainsi que les cas d\u2019exclusion applicables aux produits commercialis\u00e9s par ADKLEAN<\/strong> sur son site internet.<\/p>\n\n\n\n

1. Droit l\u00e9gal de r\u00e9tractation<\/h2>\n\n\n\n

Conform\u00e9ment aux dispositions des articles L221-18 et suivants du Code de la consommation, tout consommateur dispose d\u2019un d\u00e9lai de quatorze (14) jours calendaires<\/strong> \u00e0 compter de la r\u00e9ception de sa commande pour exercer son droit de r\u00e9tractation, sans avoir \u00e0 justifier de motifs ni \u00e0 supporter de p\u00e9nalit\u00e9s.<\/p>\n\n\n\n

Le droit de r\u00e9tractation s\u2019exerce par notification \u00e9crite adress\u00e9e \u00e0 notre service client via les coordonn\u00e9es figurant sur notre site internet.<\/p>\n\n\n\n

2. Conditions d\u2019acceptation d\u2019un retour<\/h2>\n\n\n\n

Afin d\u2019\u00eatre recevable, le produit retourn\u00e9 doit imp\u00e9rativement remplir l\u2019ensemble des conditions suivantes :<\/p>\n\n\n\n

    \n
  • \u00catre neuf, non utilis\u00e9<\/strong> et dans son \u00e9tat d\u2019origine<\/strong> ;<\/li>\n\n\n\n
  • \u00catre accompagn\u00e9 de son emballage d\u2019origine intact<\/strong>, c\u2019est-\u00e0-dire un pot non ouvert, non d\u00e9grad\u00e9 et sans fuite ;<\/li>\n\n\n\n
  • Conserver sa poche sous vide parfaitement scell\u00e9e et non descell\u00e9e<\/strong> ;<\/li>\n\n\n\n
  • \u00catre retourn\u00e9 complet et sans alt\u00e9ration de quelque nature que ce soit.<\/li>\n<\/ul>\n\n\n\n

    Tout retour qui ne respecterait pas l\u2019int\u00e9gralit\u00e9 de ces conditions sera automatiquement refus\u00e9 et aucun remboursement ne pourra \u00eatre engag\u00e9.<\/p>\n\n\n\n

    3. Cas d\u2019exclusion du droit de r\u00e9tractation<\/h2>\n\n\n\n

    Conform\u00e9ment \u00e0 l\u2019article L221-28 du Code de la consommation, le droit de r\u00e9tractation ne s\u2019applique pas<\/strong> :<\/p>\n\n\n\n

      \n
    • Aux biens descell\u00e9s apr\u00e8s livraison qui ne peuvent \u00eatre renvoy\u00e9s pour des raisons d\u2019hygi\u00e8ne ou de protection de la sant\u00e9 ;<\/li>\n\n\n\n
    • Aux produits dont la poche sous vide a \u00e9t\u00e9 ouverte<\/strong> ou dont le pot a \u00e9t\u00e9 ouvert, utilis\u00e9, d\u00e9t\u00e9rior\u00e9 ou endommag\u00e9<\/strong> ;<\/li>\n\n\n\n
    • Aux produits pr\u00e9sentant une alt\u00e9ration rendant impossible leur remise en vente.<\/li>\n<\/ul>\n\n\n\n

      Dans ces cas pr\u00e9cis, aucune demande de remboursement ne pourra \u00eatre accueillie, et le client supportera l\u2019enti\u00e8re responsabilit\u00e9 du produit livr\u00e9.<\/p>\n\n\n\n

      4. Frais de retour et d\u2019exp\u00e9dition<\/h2>\n\n\n\n

      Conform\u00e9ment \u00e0 l\u2019article L221-23 du Code de la consommation :<\/p>\n\n\n\n

        \n
      • Les frais de retour sont int\u00e9gralement \u00e0 la charge du client<\/strong>, sauf en cas d\u2019erreur de pr\u00e9paration imputable \u00e0 ADKLEAN ou de produit reconnu d\u00e9fectueux par nos services.<\/li>\n\n\n\n
      • Les frais de livraison initiaux (envoi aller)<\/strong> ne sont en aucun cas rembours\u00e9s.<\/li>\n\n\n\n
      • Seul le montant correspondant au prix du produit retourn\u00e9, sous r\u00e9serve du respect des conditions expos\u00e9es ci-dessus, pourra donner lieu \u00e0 remboursement.<\/li>\n<\/ul>\n\n\n\n

        5. Proc\u00e9dure de remboursement<\/h2>\n\n\n\n
          \n
        1. Le client doit notifier son intention de se r\u00e9tracter dans un d\u00e9lai de 14 jours suivant la r\u00e9ception de sa commande, en contactant le service client ADKLEAN.<\/li>\n\n\n\n
        2. Sous r\u00e9serve d\u2019acceptation de la demande, le client re\u00e7oit les instructions pour le retour du produit.<\/li>\n\n\n\n
        3. \u00c0 r\u00e9ception et apr\u00e8s inspection du produit, ADKLEAN confirmera ou non la validit\u00e9 du retour.<\/li>\n\n\n\n
        4. Si les conditions sont respect\u00e9es, le remboursement du prix du produit (hors frais de livraison et de retour) sera effectu\u00e9 sur le moyen de paiement initial, dans un d\u00e9lai maximal de quatorze (14) jours<\/strong> \u00e0 compter de la confirmation du retour.<\/li>\n<\/ol>\n\n\n\n

          6. Produits d\u00e9fectueux ou erreur de pr\u00e9paration<\/h2>\n\n\n\n

          Ind\u00e9pendamment du droit de r\u00e9tractation, tout produit livr\u00e9 pr\u00e9sentant un d\u00e9faut manifeste de qualit\u00e9 ou une erreur de pr\u00e9paration de commande d\u00fbment constat\u00e9e pourra donner lieu, apr\u00e8s validation par nos services, \u00e0 un remplacement ou \u00e0 un remboursement int\u00e9gral, frais d\u2019envoi et de retour inclus.<\/p>","protected":false},"excerpt":{"rendered":"

          Politique de remboursement \u2013 ADKLEAN La pr\u00e9sente politique de remboursement a pour objet de d\u00e9finir les conditions et modalit\u00e9s d\u2019exercice […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"yann","author_link":"https:\/\/adklean.fr\/en\/author\/yann\/"},"uagb_comment_info":0,"uagb_excerpt":"Politique de remboursement \u2013 ADKLEAN La pr\u00e9sente politique de remboursement a pour objet de d\u00e9finir les conditions et modalit\u00e9s d\u2019exercice […]","_links":{"self":[{"href":"https:\/\/adklean.fr\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adklean.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adklean.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adklean.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/adklean.fr\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/adklean.fr\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":477,"href":"https:\/\/adklean.fr\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/477"}],"wp:attachment":[{"href":"https:\/\/adklean.fr\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}